Exploratory Privacy Statement

Effective date: April 25, 2017

Thanks for entrusting Exploratory with your data, your projects, and your personal information. Holding onto your private information is a serious responsibility, and we want you to know how we're handling it.

The short version

We collect your information only with your consent; we only collect the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy Statement describes. If you're visiting us from the EU: we comply with the Privacy Shield framework.

Of course, the short version doesn't tell you everything, so please read on for more details!

What information Exploratory collects and why

Information from website browsers

If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody, whether they have an account or not.

The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

Why do we collect this?

We collect this information to better understand how our website visitors use Exploratory, and to monitor and protect the security of the website.

Information from users with accounts

If you create an account, we require some basic information at the time of account creation. You will create your own user name and password, and we will ask you for a valid email account. You also have the option to give us more information if you want to, and this may include "User Personal Information."

"User Personal Information" is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.”

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.

Why do we collect this?

  • We need your User Personal Information to create your account, and to provide the services you request.
  • We use your User Personal Information, specifically your user name, to identify you on Exploratory.
  • We use it to fill out your profile and share that profile with other users if you ask us to.
  • We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. - Please see our section on email communication below for more information.
  • We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. You can always see what information we have and how we're using it on your profile page.

Information from Exploratory Desktop Application

Exploratory Cloud Server performs server-side logging of Exploratory Desktop application interactions with our services. This includes the authentication of the your account to access Exploratory Desktop and Exploratory Cloud Server, activity logging such as when you explicitly publish data, charts, or notes to the Server. These logs also include successful and unsuccessful login events. We do not automatically collect activity logs from Exploratory Desktop.

Why do we collect this?

  • To help you verify use of your account with your subscription plan and access the product features available to your plan accordingly.
  • To provide a better information for the published contents like data, charts, or notes. This includes when they are published, when they are scheduled, the data size of the contents, etc.

What information Exploratory does not collect

We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Exploratory does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in a repository. If you store any sensitive personal information on our servers, you are consenting to our storage of that information on our servers, which are in the United States.

We do not intentionally collect information that is stored in your repositories or other free-form content inputs. Information in your repositories belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. Exploratory employees do not access private repositories unless required to for security or maintenance, or for support reasons, with the consent of the repository owner.

If your repository is public, anyone (including us) may view its contents. If you have included private or sensitive information in your public repository, such as email addresses, that information may be indexed by search engines or used by third parties. In addition, while we do not generally search for content in your repositories, we may scan our servers for certain tokens or security signatures.

If you're a child under the age of 13, you may not have an account on Exploratory. Exploratory does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account. We don't want to discourage you from learning to work with data or analyze data, but those are the rules. Please see our Terms of Service for information about account termination.

How we share the information we collect

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.

We do not disclose User Personal Information outside Exploratory, except in the situations listed in this section or in the section below on Compelled Disclosure.

We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Exploratory, or how our users respond to our other offerings, such as our conferences or events. For example, we may compile statistics on the usage of Exploratory Cloud. However, we do not sell this information to advertisers or marketers.

We do not host advertising on Exploratory. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show.

We may share User Personal Information with your permission, so we can perform services you have requested.

We may share User Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services. When we transfer your data to our vendors under Privacy Shield, we remain responsible for it.

We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.

Public Information on Exploratory

If your content is public-facing, third parties may access and use it in compliance with our Terms of Service. We do not sell that content; it is yours. However, we do allow third parties, such as research organizations or archives, to compile public-facing Exploratory information.

Your Personal Information, associated with your content, may be gathered by third parties in these compilations of Exploratory data. If you do not want your Personal Information to appear in third parties’ compilations of Exploratory data, please do not make your Personal Information publicly available and be sure to configure your email address to be private in your user profile.

If you would like to compile Exploratory data, you may only use any public-facing Personal Information you gather for the purpose for which our user has authorized it. For example, where a Exploratory user has made an email address public-facing for the purpose of identification and attribution, do not use that email address for commercial advertising. We expect you to reasonably secure any Personal Information you have gathered from Exploratory, and to respond promptly to complaints, removal requests, and "do not contact" requests from Exploratory or Exploratory users.

Similarly, projects on Exploratory may include publicly available Personal Information collected as part of the collaborative process. In the event that a Exploratory project contains publicly available Personal Information that does not belong to Exploratory users, we will only use that Personal Information for the limited purpose for which it was collected, and we will secure that Personal Information as we would secure any User Personal Information. If you have a complaint about any Personal Information on Exploratory, please see our section on resolving complaints.

Our use of cookies and tracking

Cookies

Exploratory uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Exploratory.

A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting Exploratory; however, a cookie may store a unique identifier for each logged in user. The cookies Exploratory sets are essential for the operation of the website, or are used for performance or functionality. By using our website, you agree that we can place these types of cookies on your computer or device.

Google Analytics

We use Google Analytics as a third party tracking service, but we don’t use it to track you individually or collect your User Personal Information. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use Exploratory. This helps us evaluate our users' use of Exploratory; compile statistical reports on activity; and improve our content and website performance.

Google Analytics gathers certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, time stamp, and similar data about your use of Exploratory. We do not link this information to any of your personal information such as your user name.

Exploratory will not, nor will we allow any third party to, use the Google Analytics tool to track our users individually; collect any User Personal Information other than IP address; or correlate your IP address with your identity. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

Certain pages on our site may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third party cookies, we can’t always control what cookies this third party content sets.

Tracking

"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third party tracking services. We do not track your online browsing activity on other online services over time and we do not permit third-party services to track your activity on our site beyond our basic Google Analytics tracking, which you may opt out of here. Because we do not share this kind of data with third party services or permit this kind of third party data collection on Exploratory for any of our users, and we do not track our users on third-party websites ourselves, we do not need to respond differently to an individual browser's Do Not Track setting.

If you are interested in turning on your browser’s privacy and Do Not Track settings, the Do Not Track website has browser-specific instructions.

How Exploratory secures your information

Exploratory takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Where is my data stored and processed?

When you use Exploratory Desktop on your computing device, data you import will be stored and processed locally on that device. When you publish your data, charts, or notes to Exploratory Cloud Server (https://exploratory.io) in order to share or schedule, they will be encrypted and stored at our hosted databases that are reasonably secured and protected. This means that if you store information in or submit data to Exploratory Cloud Server, you acknowledge your information and data will be transmitted to, hosted and accessed in the United States.

Data privacy laws or regulations in your home country may differ from those in the United States; however, we will collect, store and use your Personal Information in accordance with this Privacy Policy and applicable laws, wherever it is processed.

How secure is my data?

Exploratory is committed to protecting the security of your information and takes reasonable precautions to protect it.

We use industry standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology. However, internet data transmissions, cannot be guaranteed to be 100% secure, and we cannot ensure the security of information during its transmission between you and us. Accordingly, you acknowledge that when you transport such information, you do so at your own risk.

If Exploratory learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on our web site and/or via other communication platforms. Depending on where you live, you may have a legal right to receive such notices in writing.

Exploratory's global privacy practices

Information that we collect will be stored and processed in the United States in accordance with this Privacy Statement. However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs.

We provide the same standard of privacy protection to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide. We work hard to comply with the applicable data privacy laws wherever we do business. Additionally, we require that if our vendors or affiliates have access to User Personal Information, they must comply with our privacy policies and with applicable data privacy laws, including signing data transfer agreements such as Standard Contractual Clause agreements.

In particular:

  • Exploratory provides clear methods of unambiguous, informed consent at the time of data collection, when we do collect your personal data.
  • We collect only the minimum amount of personal data necessary, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing.
  • We offer you simple methods of accessing, correcting, or deleting the data we have collected.
  • We provide our users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement. These are the Privacy Shield Principles, but they are also just good practices.
  • Exploratory adheres to the Privacy Shield Framework. In addition to providing our users methods of unambiguous, informed consent and control over their data, we participate in and comply with the Privacy Shield framework, and we are committed to subject any Personal Information we receive from the EU and EEA to the Privacy Shield Principles. In addition, we continue to participate in the Safe Harbor Framework for Swiss data transfers to the US.

Resolving Complaints

If you have concerns about the way Exploratory is handling your User Personal Information, please let us know immediately. We want to help. You may email us directly at support@exploratory.io with the subject line "Privacy Shield Concerns." We will respond within 45 days at the latest.

Independent Arbitration

Under certain limited circumstances, European Union individuals may invoke binding Privacy Shield arbitration as a last resort if all other forms of dispute resolution have been unsuccessful. To learn more about this method of resolution and its availability to you, please read more about Privacy Shield.

We are subject to the jurisdiction of the Federal Trade Commission.

How we respond to compelled disclosure

Exploratory may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.

In complying with court orders and similar legal processes, Exploratory strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

How you can access and control the information we collect

If you're already a Exploratory user, you may access, update, alter, or delete your basic user profile information by editing your user profile or contacting Exploratory Support.

Data Retention and Deletion

Exploratory will retain User Personal Information for as long as your account is active or as needed to provide you services.

We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.

If you would like to cancel your account or delete your User Personal Information, you may do so in your user profile. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 30 days.

How we communicate with you

We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay.

Exploratory may occasionally send notification emails about new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, but only with your consent. There's an unsubscribe link located at the bottom of each of the emails we send you.

Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email.

Changes to our Privacy Statement

Although most changes are likely to be minor, Exploratory may change our Privacy Statement from time to time. We will provide notification to Users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the email address specified in your Exploratory primary account. For changes to this Privacy Statement that do not affect your rights, we encourage visitors to check this page frequently.

License

This Privacy Statement by Github is licensed under the Creative Commons Attribution license.

Contacting Exploratory

Questions regarding Exploratory's Privacy Statement or information practices should be sent directly to support@exploratory.io.

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