I have very sensitive data. Is my data safe?
What happens when I change my subscription plan periods between Yearly and Monthly?
If you change the subscription plan period from Monthly to Yearly, the plan will start from the date you update through the next 12 month periods. If you change it from Yearly to Monthly, then we’ll refund you the amount for the months that have not been used yet.
What happens when I upgrade or downgrade my subscription plan between Starter, Personal and Pro?
If you are on Monthly plan, then you will be charged with the new price from the next month. If you are on Yearly plan, then we will refund you for the difference when you downgrade, say from Pro to Personal, or we will charge you an extra for the difference when you upgrade, say from Personal to Pro.
How can I cancel my plan?
You can cancel the plan anytime from your account page with just a click of a button. If you have subscribed Yearly subscription plan, then we will refund you for the amount of the remaining months.
How can I share my insights with others privately?
You can invite others to view your insights (Data, Chart, or Note) privately by email addresses. They will receive an invitation email, and they can click the link to open your insights at Exploratory Cloud. If they don’t have the accounts created yet, they will be asked to create free accounts before opening your insights. They don’t need to subscribe any plan as long as they just want to view the shared insights. If they like to use Exploratory Desktop to customize the insights or create new ones, then they will need to subscribe one of the plans at this point.
How many users can I share my insights (Chart / Data / Note)?
If you like to share only the named users, which means they will need to have their accounts created at Exploratory Cloud and sign in first, you can share as many users as your plan supports. If you like to share with anybody without asking them to create the accounts, then you could share a uniquely generated URL for each insight with them. This is a convenient way to share with a mass audience, though this means anybody happens to have this URL can open the insights. There is no limitation of how many people can access to your insights with this URL share option.
You can also share your insights publicly with a unlimited number of people regardless of the plan you subscribe.